Privacy
Policy
At Chateau Charente, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or engage with our services. We are committed to safeguarding your data and ensuring transparency in how we manage your information. By using our site, you trust us with your details, and we take this responsibility seriously. Please read on to learn more about our privacy practices.
This Privacy Policy outlines how we collect, store, use, and share your personal data, in accordance with the General Data Protection Regulation (EU 2016/679) (“GDPR”) and French data protection laws.
Our Commitment to Your Privacy
Your privacy matters to us. Whether you're exploring our retreats or joining us at Chateau Charente, we are committed to protecting your personal information and ensuring transparency around how we use it.
Relevant Legislation
This website and our data practices are designed to comply with:
- The General Data Protection Regulation (EU) 2016/679 (“GDPR”)
- The French Data Protection Act (Loi Informatique et Libertés), as amended
- Applicable guidance from the CNIL (Commission Nationale de l’Informatique et des Libertés)
Our Privacy Policy Principles
You may opt in or out of our communications at any time
You can request access to, correction or deletion of your personal data
We do not sell, rent or trade your personal data
We collect only what is necessary for our services and communications
Who Are We?
We are Chateau Charente, an independently owned retreat business located in southwest France.
Our registered address is:
Chateau Charente, 4 Rue Henri Fauconnier, 16300 Barbezieux, Charente, Nouvelle-Aquitaine, France
You can contact us at: bonjour@chateaucharente.com
What Information Do We Collect and Where Is It Stored?
We may collect and store the following types of personal data:
When You Join Our Mailing List or Contact Us
Name and surname
Email address
City you live in
When You Book a Retreat
Name and surname
Email address
Phone number
Postal address (billing and/or delivery)
Payment method details (processed securely by our payment providers – we do not store card data)
Experience with art
Any personal preferences or dietary/wellness needs you voluntarily share
Website Analytics
We use analytics tools (e.g., Google Analytics) that may collect:
IP address
Location (approximate)
Browser and device type
Pages visited and time spent on site
This information is stored securely and used only to improve our website and marketing.
How We Use Your Information
Your data may be used to:
Manage retreat bookings and communicate essential information
Respond to your enquiries
Send you occasional updates, offers, and retreat announcements (with your consent)
Analyse and improve our digital marketing and website performance
We process your data only on the legal bases of consent, contractual necessity, or legitimate interest.
The Legal Basis for Processing Personal Data
We process your personal data based on:
Consent – for newsletter subscriptions and marketing
Contractual necessity – to process retreat bookings and provide services
Legitimate interests – to maintain, secure and optimise our business operations
Data Breaches
If we experience any unlawful breach of our database or the systems of any of our third-party processors, we will notify the CNIL and affected individuals where legally required, within 72 hours.
Cookies
We use cookies to enhance your browsing experience. These may include:
Session cookies
Analytics cookies
Social media tracking cookies
You may control cookie settings in your browser or decline cookies via our site banner. For full details, see our [Cookie Policy].
Our Third-Party Data Processors
We use trusted service providers to support our operations, including:
Google Analytics
Brevo (email marketing)
Dubsado (list management)
Stripe (payment processing)
WordPress / Showit (website hosting)
Each provider complies with GDPR or operates under approved data protection mechanisms (e.g. Standard Contractual Clauses where applicable).
Data Controller
The data controller for this website is:
Chateau Charente, France
Contact: bonjour@chateaucharente.com
Data Security
We take data protection seriously and use:
Secure SSL encryption on our website
Firewalls and secure server protocols
Payment processing via secure third-party gateways
Data access controls and backups
Children’s Privacy
This site is not intended for individuals under the age of 16. We do not knowingly collect or retain data from children.
How to Access Your Data
You may request a copy of any personal data we hold about you, or ask for it to be corrected or deleted. Please email bonjour@chateaucharente.com with your request.
How to Contact Us
For any questions regarding your personal data, contact:
bonjour@chateaucharente.com
Or write to us at:
Chateau Charente, 4 Rue Henri Fauconnier, 16300 Barbezieux, Charente, France
If you are dissatisfied with our handling of your data, you have the right to lodge a complaint with the CNIL at www.cnil.fr.
Data Retention
We retain personal data only as long as necessary for the purposes for which it was collected or as required by law. You may request deletion at any time.
Your Rights Under GDPR
You have the right to:
Access and rectify your personal data
Request deletion (right to be forgotten)
Restrict or object to processing
Withdraw consent at any time
Data portability
Lodge a complaint with the CNIL
Changes to This Policy
We may update this policy occasionally to reflect changes in regulations or our practices. The latest version will always be available on our website.
This document was last updated on 26 July 2024
